Privacy policy

PRIVACY POLICY

Last updated: 08/01/2026

La Lucca Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us.

  1. WHO WE ARE

Company name: La Lucca Ltd
Country: United Kingdom
Email: cleaning@lalucca.co.uk
Website: www.laluccaretail.com

La Lucca Ltd is a supplier and distributor of household and cleaning products.

  1. WHAT PERSONAL DATA WE COLLECT

We may collect and process the following data:

  • Identity Data: Name, company name
  • Contact Data: Email address, phone number, delivery and billing address
  • Order Data: Products purchased, order history, payment references (we do not store card details)
  • Technical Data: IP address, browser type, device information
  • Marketing Preferences: Opt-in or opt-out status
  • Messages: Any enquiries sent via contact forms, email, phone, or social media
  1. HOW WE COLLECT YOUR DATA

We collect personal data when you:

  • Place an order on our website
  • Contact us via forms, email, phone, or social media
  • Subscribe to newsletters or marketing communications
  • Browse our website using cookies and analytics tools
  1. HOW WE USE YOUR DATA

We use your personal data to:

  • Process and fulfil orders
  • Communicate with you regarding orders or enquiries
  • Improve our website, products, and services
  • Send marketing communications where consent has been given
  • Meet legal, tax, and accounting obligations
  • Prevent fraud and maintain website security
  1. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process your data under the following lawful bases:

  • Contract: To fulfil orders and provide services
  • Legal obligation: To comply with tax and accounting requirements
  • Legitimate interest: For business operations, fraud prevention, and service improvement
  • Consent: For marketing communications (which can be withdrawn at any time)
  1. COOKIES

Our website uses cookies to:

  • Ensure the website functions correctly
  • Analyse website traffic and usage
  • Improve user experience

You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

  1. SHARING YOUR DATA

We may share your personal data with trusted third parties where necessary, including:

  • Delivery and logistics providers
  • Payment processors
  • Website hosting and IT service providers
  • Accountants, auditors, and legal advisers
  • Marketing platforms (only where consent has been given)

We do not sell your personal data.

  1. DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data, including secure servers, encrypted connections, and restricted access to information.

  1. DATA RETENTION

We retain personal data only for as long as necessary:

  • Order and transaction data: up to 6 years
  • Marketing data: until consent is withdrawn
  • Enquiry data: up to 24 months
  1. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk/

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of those websites.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

  1. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: cleaning@lalucca.co.uk
Company: La Lucca Ltd