Refund policy

La Lucca Spanish Cleaning Products Ltd: Returns & Refund Policy

Thank you for shopping with La Lucca. We want you to be completely happy with your order. If something isn't right, this page explains how returns, exchanges, and refunds work.

Our Returns Window

You have 14 calendar days from the date you receive your item to request a return, in line with UK consumer protection regulations for online purchases.

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Accompanied by your receipt or proof of purchase (e.g., order number or confirmation email)

Please note: for hygiene reasons, opened or used cleaning, laundry, and baby care products cannot be returned unless they are faulty, damaged, or not as described.

Faulty or Damaged Items

If your item arrives faulty, damaged, or is not as described, please contact us within 14 days of delivery. In these cases, we will cover the cost of return shipping and you are entitled to a full refund, replacement, or repair, in accordance with your rights under the UK Consumer Rights Act 2015.

How to Start a Return

  1. Email libby@lalucca.co.uk or call 0151-545-1425 within 14 days of receiving your order, including your order number and reason for return.
  2. We'll confirm your return is eligible and provide instructions for sending the item back.
  3. Once we receive your item, we will inspect it and notify you by email that it has been received.
  4. We will notify you of the approval or rejection of your refund as soon as the inspection is complete.

Refunds

If your return is approved, we will process your refund to your original payment method. Refunds are typically issued within 7 business days of approval, though it may take a few additional days for the funds to appear, depending on your card issuer or bank.

Return Shipping Costs

  • Change of mind returns: you are responsible for the cost of return shipping. This cost is non-refundable, and if you receive a refund, the original shipping cost may be deducted from it.
  • Faulty, damaged, or incorrect items: we will cover the return shipping cost.

We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit back to us.

Exchanges

We currently only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at libby@lalucca.co.uk.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at libby@lalucca.co.uk.

Contact Us

For any questions about returns, refunds, or exchanges, please reach out:

  • Phone: 0151-545-1425
  • Email: libby@lalucca.co.uk

We're proud to bring you some of Spain's most popular cleaning, laundry, and baby care products, from trusted brands including Asevi, Nenuco, Las 3 Brujas, and Brumol. We supply the general public, wholesale customers, and professional trade ranges.